At CLGIFTBOX, we do our best to carefully prepare and ship every order on time. However, once a package is handed over to the shipping carrier, unexpected delays may occasionally occur due to high shipping volumes, weather conditions, customs clearance, or other circumstances beyond our control.

Delayed Packages

If your tracking information has not been updated for more than 5 business days, please contact our customer service team. We will do our best to help investigate the shipment with the carrier.

Marked as Delivered but Not Received

Sometimes, carriers may mark a package as "Delivered" before it physically arrives.

If this happens, we recommend checking your mailbox, porch, building reception, and surrounding delivery area, as well as asking household members or neighbors.

If you still cannot locate your package after 4 business days, please contact our customer service team for assistance.

Lost Packages & Optional Shipping Insurance

For additional peace of mind, CLGIFTBOX offers optional shipping insurance at checkout. This service is entirely voluntary, and customers may choose whether to purchase it.

If your package is confirmed lost or suspected to have been stolen, you may file a report with your local police department and obtain an official police report or case documentation.

Customers who purchased shipping insurance may submit the required supporting documents, including the police report when applicable, to the insurance provider to request compensation according to the insurance policy's terms and conditions.

If you did not purchase shipping insurance, please still contact our customer service team. We will review your situation and assist with the available carrier investigation or resolution options.

We're Here to Help

Your shopping experience matters to us. If you have any concerns about your delivery, please don't hesitate to reach out to our customer service team. We'll do our best to assist you.

Okay - that's a different ball game. Email support@clgiftbox.com and we'll get to the bottom of this for you!

All holiday orders come with To/From tags on the gift box and a “Don’t Open Until the Holidays!” sticker on the shipping box. Each gift box is tied with a bow and carefully packed inside a shipper—arriving ready to gift!

Every single gift ordered after November 1st has a "to/from" gift tag tied into the bow, so you can stay organized! Just be sure to fill out the To/From section at checkout!

If the to/from section is left blank, our team will attach post it notes to each box with the items inside so you can still tell them apart! 

Any CLGIFTBOX ordered with Standard Shipping delivers within 7-15 business days. Due to the volume of the holidays, some deliveries might be delayed. 

Absolutely! At CLGIFTBOX, we understand that plans can change, especially during the busy holiday season. We want every gift to reach its destination safely and bring joy to someone special. 💕

Before Your Order Ships

If you need to change your shipping address, please contact our customer service team as soon as possible with your order number and the correct shipping details. As long as your order has not yet been shipped, we'll be happy to help update your address.

After Your Order Ships

Once your order has been shipped, we are unfortunately unable to make any changes to the shipping address, as the package is already in the hands of the shipping carrier.

A Little Reminder

To help ensure your gift arrives safely and on time, we kindly recommend double-checking your shipping address before completing your purchase.

Your peace of mind matters to us, and we're always here to help make your gifting experience as smooth and worry-free as possible. 💕

Instead of our signature black ribbon, your box will be finished with a festive, seasonal ribbon! Please note this option does not include wrapping paper—it’s simply the final touch added to your box before it’s placed into the shipper for delivery.

It's that simple! Once you place your order, it will ship out by the next business day. Our warehouse ships Monday–Friday, 6am–2pm.

Please note: From May 1st through September 15th, our warehouse is closed Friday–Sunday due to high temperatures that could affect your box. Any orders placed during this window will ship the following business day.

Additionally, any orders containing meltable products placed after 11AM Wednesday through Sunday during this same window will be held and shipped out the next business day — ensuring your gift arrives just as beautiful as it left our warehouse.

Our Standard Shipping delivery window is 7-15 business days. If you'd like a more accurate assessment of delivery, chat us!

Great question!! Nope. None of our deals, promotions or offers are stackable and we consider free shipping a promotion. While we wish we were a big enough company to offer both, the economics of it just don't work for us.

We always advise customers to pick whichever gives them more bang for their buck and go with that!

If you opt for free shipping, save your intro code for your next order!

Every single bulk ship order has a "to/from" gift tag tied into the bow, so you can stay organized! Just be sure to fill out the To/From section at checkout! 

Any CLGIFTBOX ordered with Standard Shipping delivers within 5-12 business days. We are not responsible for carrier delays, though it eats us                   up inside when you write in about it.

Absolutely! 🌍 At CLGIFTBOX, we're delighted to bring thoughtful gifts and little moments of joy to customers around the world!

Worldwide Shipping

All of our orders are carefully prepared and shipped from China. We offer international shipping to the United States and many other countries and regions worldwide, making it easier to send love and thoughtful surprises across borders.

Shipping Times & Delivery

Delivery times may vary depending on your destination, the shipping carrier, customs clearance, and local delivery conditions.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.

Shipping Availability

To check whether we deliver to your country or region, simply enter your shipping address at checkout. Available shipping options and rates will be displayed before you complete your purchase.

We're Here to Help! 💕

Whether you're sending a birthday surprise, a holiday gift, or a thoughtful care package to someone special, we're happy to help make gifting across distances a little easier.

If you have any questions about international shipping, please don't hesitate to contact our customer service team. We're always happy to assist!

At CLGIFTBOX, we understand how important it is for your gifts to arrive on time, especially when celebrating special occasions. We do our best to prepare and ship every order as quickly and carefully as possible. 💕

🚚 Standard Shipping

Orders typically take 6–12 business days to arrive via standard shipping, depending on the destination.

🚀 Expedited Shipping

For customers who need their gifts sooner, we offer expedited shipping with an estimated delivery time of 4–6 business days.

Please note that these are estimated shipping times after dispatch, not guaranteed delivery dates. Order processing time is not included. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

📦 Order Processing & Business Hours

All orders are carefully prepared and shipped from China.

Our team operates Monday through Friday, from 9:00 AM to 6:00 PM (Beijing Time, UTC+8), excluding public holidays.

Orders placed outside our regular business hours, on weekends, or during holidays will be processed when business operations resume.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

🎉 Holiday Shipping Schedule

Our warehouse temporarily suspends order processing and shipping during the following holidays:

• Labor Day Holiday (May 1): 7 days
• China's National Day Holiday (October 1): 7 days
• Chinese New Year (Spring Festival): 7 days

Orders placed during these holiday periods will be processed and shipped in the order they were received once our team returns to work.

💌 A Friendly Reminder

If you're purchasing a gift for a birthday, anniversary, holiday, or another special occasion, we recommend placing your order as early as possible to allow extra time for order preparation and international delivery.

Thank you for your patience and understanding. We're committed to making your gifting experience as smooth and enjoyable as possible!

We never include receipts or inventory/packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle. 

We do not require a signature upon delivery. However, there are instances when a delivery driver may decide to require a signature upon delivery, and we unfortunately have no control over this decision. We ask that our customers diligently check the tracking information provided in their shipping confirmation email to stay up-to-date with their delivery. 

At CLGIFTBOX, we understand how disappointing it can be when a package doesn't arrive as expected, especially when it's a special gift for someone you care about. We're here to help you find a solution! 💕

📦 Unsuccessful Delivery Attempts

If your tracking information shows "Delivery Unsuccessful," "Delivery Failed," or "Delivery Exception," please carefully check the tracking details provided in your shipping confirmation email.

Delivery attempts may be unsuccessful for several reasons, including an incorrect or incomplete address, the recipient being unavailable, customs clearance issues, carrier delays, or other unexpected circumstances.

Our customer service team is happy to help investigate the situation and coordinate with the shipping carrier whenever possible.

🛡️ Optional Shipping Insurance

For additional peace of mind, CLGIFTBOX offers optional shipping insurance at checkout.

If you purchased shipping insurance and your package cannot be delivered due to a covered event, such as loss or damage during transit, you may be eligible to submit an insurance claim.

Depending on the circumstances and the insurance provider's requirements, supporting documents such as tracking records, carrier confirmation, or a police report may be needed.

Please note that all insurance claims are subject to the provider's terms, coverage limitations, and approval process.

🌍 Customs Clearance Issues

If your package cannot be delivered due to customs clearance issues, please contact our customer service team.

We will review the situation and help arrange a replacement shipment or refund, as appropriate, based on the circumstances.

📍 Incorrect or Incomplete Shipping Address

Please ensure your shipping address is accurate and complete when placing your order.

If a delivery fails because an incorrect or incomplete address was provided at checkout, we may be unable to offer a free replacement or refund. However, please contact us, and we'll do our best to help explore available solutions with the shipping carrier.

💌 Other Delivery Issues

If your package encounters other delivery problems, such as an unexpected return, a prolonged delivery exception, or missing tracking updates, please don't hesitate to reach out.

Our team will do its best to investigate the issue, communicate with the carrier, and help find a reasonable solution.

Your peace of mind matters to us. We're committed to making your gifting experience as smooth and worry-free as possible. Thank you for your patience and understanding! 💕

Unfortunately, we're unable to submit address change requests once an order has shipped. We're so sorry! Please be sure to carefully look over the order confirmation email after your order has been placed, as we're more than happy to make any changes to the shipping address prior to shipment! 

Due to the custom and personal nature of our gift boxes, all sales are final. We don't accept returns, exchanges or cancellations. But trust us, they’ll love it. On the rare occasion that an item arrives damaged or wrong, reach out to us at support@clgiftbox.com and one of our customer care team members will be happy to help you.

Per our policy, any Build a BOXFOX or Read-to-Ship boxes and the items curated in them are final sale and not eligible for returns, refunds or exchanges.