CLGIFTBOX TERMS OF USE
TERMS OF SERVICE
OVERVIEW
This website is operated by CLGIFTBOX. Throughout the site, the terms “we”, “us” and “our” refer to CLGIFTBOX. CLGIFTBOX offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BOXFOX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CLGIFTBOX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of laws principles, except where otherwise required by applicable law.
Nothing in these Terms shall limit or exclude any mandatory consumer protection rights available to customers under applicable law.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Support@clgiftbox.com.
SECTION 21 - SMS Marketing
By consenting to CLGIFTBOX’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. SMS messages may be sent using an automatic telephone dialing system.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us, use the unsubscribe link we provided you within any of our messages, or send us an email at the address below. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at support@clgiftbox.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement:
Arbitration Procedures
Any arbitration shall be conducted by a single neutral arbitrator in accordance with the applicable Consumer Arbitration Rules of the American Arbitration Association (AAA).
Arbitration proceedings may be conducted remotely by telephone, video conference, or written submissions, where permitted by the applicable AAA rules. If an in-person hearing is required, the location shall be determined in accordance with the AAA rules and shall be reasonably convenient for the consumer.
The arbitration agreement shall be governed by the Federal Arbitration Act (FAA), to the extent applicable. Any applicable state law shall apply only to the extent it is not preempted by the FAA.
The arbitrator shall have the authority to resolve disputes concerning the interpretation, applicability, and enforceability of this arbitration agreement, except where applicable law requires a court to decide such matters.
Nothing in this provision shall prevent either party from bringing an eligible claim in small claims court, where permitted by applicable law and the AAA rules.
Exclusion from Arbitration:
Notwithstanding the terms of this Arbitration Agreement, you may choose to opt out of binding arbitration within 30 days from the date of your first purchase of CLGIFTBOX products or services (the "Opt-Out Deadline").
To opt out, you must send a written notification by email to support@clgiftbox.com with the subject line "Arbitration Opt-Out Request."
Your notification must include:
Your full name.
Your email address associated with your order.
Your order number, if available.
A clear statement that you wish to opt out of the Arbitration Agreement.
Your decision to opt out will not adversely affect your relationship with CLGIFTBOX.
To be considered timely, your opt-out request must be sent before the Opt-Out Deadline. CLGIFTBOX will acknowledge receipt of your request by email.
If you do not opt out within the specified period, the Arbitration Agreement will continue to apply to covered disputes, except where otherwise required by applicable law. Nothing in this provision limits your right to bring an eligible claim in small claims court.
Class Action Waiver:
You and CLGIFTBOX agree that you may bring or participate in Claims against CLGIFTBOX only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and CLGIFTBOX agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
Questions
Questions regarding these Terms, our Privacy Policy, or other policy related material can be emailed to us at: support@clgiftbox.com or xobtfiglsubmitted via our contact us page HERE.
Your most asked questions
At CLGIFTBOX, we do our best to carefully prepare and ship every order on time. However, once a package is handed over to the shipping carrier, unexpected delays may occasionally occur due to high shipping volumes, weather conditions, customs clearance, or other circumstances beyond our control.
Delayed Packages
If your tracking information has not been updated for more than 5 business days, please contact our customer service team. We will do our best to help investigate the shipment with the carrier.
Marked as Delivered but Not Received
Sometimes, carriers may mark a package as "Delivered" before it physically arrives.
If this happens, we recommend checking your mailbox, porch, building reception, and surrounding delivery area, as well as asking household members or neighbors.
If you still cannot locate your package after 4 business days, please contact our customer service team for assistance.
Lost Packages & Optional Shipping Insurance
For additional peace of mind, CLGIFTBOX offers optional shipping insurance at checkout. This service is entirely voluntary, and customers may choose whether to purchase it.
If your package is confirmed lost or suspected to have been stolen, you may file a report with your local police department and obtain an official police report or case documentation.
Customers who purchased shipping insurance may submit the required supporting documents, including the police report when applicable, to the insurance provider to request compensation according to the insurance policy's terms and conditions.
If you did not purchase shipping insurance, please still contact our customer service team. We will review your situation and assist with the available carrier investigation or resolution options.
We're Here to Help
Your shopping experience matters to us. If you have any concerns about your delivery, please don't hesitate to reach out to our customer service team. We'll do our best to assist you.
Okay - that's a different ball game. Email support@clgiftbox.com and we'll get to the bottom of this for you!
All holiday orders come with To/From tags on the gift box and a “Don’t Open Until the Holidays!” sticker on the shipping box. Each gift box is tied with a bow and carefully packed inside a shipper—arriving ready to gift!
Every single gift ordered after November 1st has a "to/from" gift tag tied into the bow, so you can stay organized! Just be sure to fill out the To/From section at checkout!
If the to/from section is left blank, our team will attach post it notes to each box with the items inside so you can still tell them apart!
Any CLGIFTBOX ordered with Standard Shipping delivers within 7-15 business days. Due to the volume of the holidays, some deliveries might be delayed.
Absolutely! At CLGIFTBOX, we understand that plans can change, especially during the busy holiday season. We want every gift to reach its destination safely and bring joy to someone special. 💕
Before Your Order Ships
If you need to change your shipping address, please contact our customer service team as soon as possible with your order number and the correct shipping details. As long as your order has not yet been shipped, we'll be happy to help update your address.
After Your Order Ships
Once your order has been shipped, we are unfortunately unable to make any changes to the shipping address, as the package is already in the hands of the shipping carrier.
A Little Reminder
To help ensure your gift arrives safely and on time, we kindly recommend double-checking your shipping address before completing your purchase.
Your peace of mind matters to us, and we're always here to help make your gifting experience as smooth and worry-free as possible. 💕
Instead of our signature black ribbon, your box will be finished with a festive, seasonal ribbon! Please note this option does not include wrapping paper—it’s simply the final touch added to your box before it’s placed into the shipper for delivery.
It's that simple! Once you place your order, it will ship out by the next business day. Our warehouse ships Monday–Friday, 6am–2pm.
Please note: From May 1st through September 15th, our warehouse is closed Friday–Sunday due to high temperatures that could affect your box. Any orders placed during this window will ship the following business day.
Additionally, any orders containing meltable products placed after 11AM Wednesday through Sunday during this same window will be held and shipped out the next business day — ensuring your gift arrives just as beautiful as it left our warehouse.
Our Standard Shipping delivery window is 7-15 business days. If you'd like a more accurate assessment of delivery, chat us!
Great question!! Nope. None of our deals, promotions or offers are stackable and we consider free shipping a promotion. While we wish we were a big enough company to offer both, the economics of it just don't work for us.
We always advise customers to pick whichever gives them more bang for their buck and go with that!
If you opt for free shipping, save your intro code for your next order!
Every single bulk ship order has a "to/from" gift tag tied into the bow, so you can stay organized! Just be sure to fill out the To/From section at checkout!
Any CLGIFTBOX ordered with Standard Shipping delivers within 5-12 business days. We are not responsible for carrier delays, though it eats us up inside when you write in about it.
Absolutely! 🌍 At CLGIFTBOX, we're delighted to bring thoughtful gifts and little moments of joy to customers around the world!
Worldwide Shipping
All of our orders are carefully prepared and shipped from China. We offer international shipping to the United States and many other countries and regions worldwide, making it easier to send love and thoughtful surprises across borders.
Shipping Times & Delivery
Delivery times may vary depending on your destination, the shipping carrier, customs clearance, and local delivery conditions.
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.
Shipping Availability
To check whether we deliver to your country or region, simply enter your shipping address at checkout. Available shipping options and rates will be displayed before you complete your purchase.
We're Here to Help! 💕
Whether you're sending a birthday surprise, a holiday gift, or a thoughtful care package to someone special, we're happy to help make gifting across distances a little easier.
If you have any questions about international shipping, please don't hesitate to contact our customer service team. We're always happy to assist!
Shipping & Delivery
At CLGIFTBOX, we understand how important it is for your gifts to arrive on time, especially when celebrating special occasions. We do our best to prepare and ship every order as quickly and carefully as possible. 💕
🚚 Standard Shipping
Orders typically take 6–12 business days to arrive via standard shipping, depending on the destination.
🚀 Expedited Shipping
For customers who need their gifts sooner, we offer expedited shipping with an estimated delivery time of 4–6 business days.
Please note that these are estimated shipping times after dispatch, not guaranteed delivery dates. Order processing time is not included. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
📦 Order Processing & Business Hours
All orders are carefully prepared and shipped from China.
Our team operates Monday through Friday, from 9:00 AM to 6:00 PM (Beijing Time, UTC+8), excluding public holidays.
Orders placed outside our regular business hours, on weekends, or during holidays will be processed when business operations resume.
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.
🎉 Holiday Shipping Schedule
Our warehouse temporarily suspends order processing and shipping during the following holidays:
- Labor Day Holiday (May 1): 7 days
- China's National Day Holiday (October 1): 7 days
- Chinese New Year (Spring Festival): 7 days
Orders placed during these holiday periods will be processed and shipped in the order they were received once our team returns to work.
💌 A Friendly Reminder
If you're purchasing a gift for a birthday, anniversary, holiday, or another special occasion, we recommend placing your order as early as possible to allow extra time for order preparation and international delivery.
Thank you for your patience and understanding. We're committed to making your gifting experience as smooth and enjoyable as possible!
We never include receipts or inventory/packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle.
We do not require a signature upon delivery. However, there are instances when a delivery driver may decide to require a signature upon delivery, and we unfortunately have no control over this decision. We ask that our customers diligently check the tracking information provided in their shipping confirmation email to stay up-to-date with their delivery.
At CLGIFTBOX, we understand how disappointing it can be when a package doesn't arrive as expected, especially when it's a special gift for someone you care about. We're here to help you find a solution! 💕
📦 Unsuccessful Delivery Attempts
If your tracking information shows "Delivery Unsuccessful," "Delivery Failed," or "Delivery Exception," please carefully check the tracking details provided in your shipping confirmation email.
Delivery attempts may be unsuccessful for several reasons, including an incorrect or incomplete address, the recipient being unavailable, customs clearance issues, carrier delays, or other unexpected circumstances.
Our customer service team is happy to help investigate the situation and coordinate with the shipping carrier whenever possible.
🛡️ Optional Shipping Insurance
For additional peace of mind, CLGIFTBOX offers optional shipping insurance at checkout.
If you purchased shipping insurance and your package cannot be delivered due to a covered event, such as loss or damage during transit, you may be eligible to submit an insurance claim.
Depending on the circumstances and the insurance provider's requirements, supporting documents such as tracking records, carrier confirmation, or a police report may be needed.
Please note that all insurance claims are subject to the provider's terms, coverage limitations, and approval process.
🌍 Customs Clearance Issues
If your package cannot be delivered due to customs clearance issues, please contact our customer service team.
We will review the situation and help arrange a replacement shipment or refund, as appropriate, based on the circumstances.
📍 Incorrect or Incomplete Shipping Address
Please ensure your shipping address is accurate and complete when placing your order.
If a delivery fails because an incorrect or incomplete address was provided at checkout, we may be unable to offer a free replacement or refund. However, please contact us, and we'll do our best to help explore available solutions with the shipping carrier.
💌 Other Delivery Issues
If your package encounters other delivery problems, such as an unexpected return, a prolonged delivery exception, or missing tracking updates, please don't hesitate to reach out.
Our team will do its best to investigate the issue, communicate with the carrier, and help find a reasonable solution.
Your peace of mind matters to us. We're committed to making your gifting experience as smooth and worry-free as possible. Thank you for your patience and understanding! 💕
Unfortunately, we're unable to submit address change requests once an order has shipped. We're so sorry! Please be sure to carefully look over the order confirmation email after your order has been placed, as we're more than happy to make any changes to the shipping address prior to shipment!
Returns & Exchanges
Due to the custom and personal nature of our gift boxes, all sales are final. We don't accept returns, exchanges or cancellations. But trust us, they’ll love it. On the rare occasion that an item arrives damaged or wrong, reach out to us at support@clgiftbox.com and one of our customer care team members will be happy to help you.
Per our policy, any Build a BOXFOX or Read-to-Ship boxes and the items curated in them are final sale and not eligible for returns, refunds or exchanges.